Privacy Policy
Last updated: May 9, 2026
FieldRino ("we", "our", or "us") operates the https://www.fieldrino.com website and the FieldRino field service management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
1. Information We Collect
1.1 Information You Provide
- Account information: Name, email address, password, company name, and phone number when you register.
- Profile information: Job title, profile photo, and other details you add to your profile.
- Billing information: Payment card details (processed securely by Stripe — we do not store card numbers).
- Communications: Messages you send us via email or support channels.
- User-generated content: Work orders, equipment records, service notes, photos, and other data you create in the platform.
1.2 Information Collected Automatically
- Usage data: Pages visited, features used, time spent, and actions taken within the Service.
- Device information: IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies: Session cookies, preference cookies, and analytics cookies. See Section 6 for details.
- Log data: Server logs including access times, error logs, and referring URLs.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process transactions and send related information (receipts, invoices)
- Send administrative communications (account updates, security alerts)
- Respond to your comments, questions, and support requests
- Send marketing communications (you can opt out at any time)
- Monitor and analyze usage patterns to improve the Service
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who assist in operating our Service (e.g., Stripe for payments, AWS for hosting, SendGrid for email).
- Your organization: If you use FieldRino through an employer or organization, your account data may be accessible to your organization's administrators.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
- With your consent: For any other purpose with your explicit consent.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@fieldrino.com. We will delete or anonymize your data within 30 days of a verified deletion request, except where retention is required by law.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- TLS/SSL encryption for all data in transit
- Encryption at rest for sensitive data
- Role-based access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication support
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies
We use the following types of cookies:
- Essential cookies: Required for the Service to function (authentication, session management). Cannot be disabled.
- Analytics cookies: Help us understand how users interact with the Service (e.g., Google Analytics). You can opt out.
- Preference cookies: Remember your settings and preferences (e.g., dark mode, language).
You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Request your data in a machine-readable format.
- Objection: Object to processing of your data for marketing purposes.
- Restriction: Request restriction of processing in certain circumstances.
To exercise any of these rights, contact us at privacy@fieldrino.com. We will respond within 30 days.
8. GDPR (European Users)
If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes: performance of a contract (providing the Service), legitimate interests (improving the Service, fraud prevention), compliance with legal obligations, and your consent where applicable.
You have the right to lodge a complaint with your local data protection authority.
9. CCPA (California Users)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at privacy@fieldrino.com.
10. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, please contact us: